Troubleshooting

If the application doesn’t work or is not supported at all by your phone you can use the following manual dial strings to call.
Dial example. *132*<number># (e.g. 0012121234567#)  (No message will appear)

Please check if your Network Selection option is set on automatic when you travel to a new country. If you are experiencing service issues we suggest that you perform a SIM reset and manual network selection. This does not affect your personal phone settings or personal contacts.

1. Remove the battery from your phone
2. Reinsert the battery
3. Turn your phone on

In addition to a SIM reset, you can also try to manually select an alternative network.
Please refer to your phone instructions for the location of this option/these settings.
Cross-check if you have a second phone and place your Tellink traveller SIM into that one and try again.

1. Check for the APN settings on your device
    
2. Go to coverage and check for roaming local partner information

Access to your Tellink account online

• Log on to your account 
• Select ‘Number Status’
• Block your card

If you have lost your Tellink Traveller SIM, please contact us, stating the phone number of your Tellink Traveller SIM.

1. SIM reset
   1. Remove the battery from the device
   2. Reinsert the battery
   3. Turn your phone on
    
2. Manual network selection
   Try to manually select an alternative network. Please refer to your phone instructions for the location of this option.
   Don’t forget to set your Network Selection option back to automatic when you travel to a new country.
    
3. Cross-check
   If you have a second phone at your disposal please enter your travel SIM into the other device and try again.

=> If these steps do not solve the issue, please contact us.